It’s not about me, it’s you There’s no doubt we’re living in the age of ME. Whether it’s the constant barrage of selfies on social media, texting while driving, or idiots on reality TV making fools of themselves for 15-minutes of fame.
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Is your community bank open for business or just open? One of our team members had an interesting experience at the mall in his hometown last week. Here’s his story… I went to the mall with my wife around 8:15pm, it closes
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Creating an unpaid salesforce in your community bank. Community banks and bankers that fail to understand the value of Advocacy are leaving one of their main advantages on the table. One of the popular terms in the community banking world is “Relationship
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The rise of the machines in community banking Robotics have been commonplace in manufacturing for quite some time. Automation and technology have driven much change in banking over the past decades. Now we see that actual robots or “humanoids” have entered
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Trying to think of that perfect Christmas gift for your best business customers? Have you already sent a nicely decorated basket of assorted cheeses, meats and crackers or maybe an awesome can of flavored popcorn? The thought may be in
Read more →I remember the scene in Miracle on 34th St. where the Santa Clause tells a parent to visit a competing store for a product because it’s cheaper and of a better quality there. Hey, it’s all good in a Christmas
Read more →People Pleasers are quite possibly some of the most destructive individuals in any organization. They come across to many as the person everyone likes, especially to those in leadership. People Pleasers are those in an organization that don’t want to
Read more →I’ve heard comments from employees for years saying… “We love our customers”, “We give great service, it’s what makes us different”, “Our customers love us”… you get the idea. Over the past month I’ve asked over a thousand employees if
Read more →Take a minute to read this article (see link below). We’ve been stating the obvious for quite some time and this is just another article that backs it up. Banks are raising fees on checking. Customers don’t like it. They are
Read more →I was recently at one of my favorite restaurants in Louisiana when I noticed a group of older men complaining to their waiter. They were upset about the cost of their beer (a fifty cent increase that had been in
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