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Archive for the Community Banks Category

Two Reasons Your Outbound Calling Program Isn’t Working

Two Reasons Your Outbound Calling Program Isn’t Working

Tracking and Accountability Most community banks really want their officers and select employees to make outbound customer calls. Unfortunately for most, this desire for a calling program, with positive results, has not translated into any type of reality. What has

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5 Ways To Spot A Leader Headed Nowhere

5 Ways To Spot A Leader Headed Nowhere

A leader with no destination is just taking a lonely walk Leadership defined in its simplest form, is the ability to rally people to a better future. What is that better future? Therein lies the problem with far too many so-called leaders. Many

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10 Ways To Make 2017 “Good Enough”

10 Ways To Make 2017 "Good Enough"

Doing just enough to get by It’s 2017 and if you haven’t botched the year already, don’t fret, there’s still plenty of time to totally mess it up. By now, you’ve already read the litany of top 10’s telling us how

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Two Simple Keys For A Great New Year

Two Simple Keys For A Great New Year

Taking it to the next level This is the time of year many of us look back, reflect, and evaluate our performance individually and as an organization or team. We want to know what worked well, what we need to

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Your Future Self Will Thank You

Your Future Self Will Thank You

Selfies are saying something about your community bank People love taking selfies these days, capturing life in the moment. We’re not knocking it. In fact, it can be kind of fun creating great memories with friends. People hurry to join in

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5 Surprising Things You’ll Learn From a Mystery Phone Shop

5 Surprising Things You'll Learn From a Mystery Phone Shop

Most community banks don’t know We’ve been conducting Telephone Mystery Shops for over 20 years. Of course, over the years our techniques and technology have evolved with the times, allowing us to provide community banks with a valuable service that

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Cross-Selling Programs and the Customer Shakedown

Cross-Selling Programs and the Customer Shakedown

What does your cross-sell and incentive program promote? By now we’ve all read or heard about the Wells Fargo incident and their infamous cross-selling and employee incentive plan. It’s easy for some to blow this off as a “big bank” thing, thinking your

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5 Signs You May Be SmartPhone Stupid

5 Signs You May Be SmartPhone Stupid

The #1 time waster in community banking is the Smartphone Read any survey on time wasters in business and you’ll find at the top of the list, things that have to do with smartphones. If you don’t believe the surveys, just

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5 Ways Your Community Bank Is Giving Up

5 Ways Your Community Bank Is Giving Up

Community Banks Are Giving Away Their Competitive Advantage As dumb as it sounds, many community banks are voluntarily giving their primary competitive advantages over to their larger bank competitors. The big banks have the big money behind them and with that they

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Drones in Community Banking – They’re Here!

Drones in Community Banking - They're Here!

The Rise of the Drones! Drones, as most of us think of them these days, can be either good or bad. Amazon delivering packages via drones seems pretty cool and innovative… Good. Creepy neighbor flying his drone above your home…

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SCMG, Inc.
9 Laurelwood Dr
Covington, LA, 70435
(800) 560-1127

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