Employee Engagement Archives

A Stupid-Free Zone

On July 2, 2018 / Community Banks, corporate culture, Employee Engagement, Human Resources, Management, Nolan Knight, SCMG, Scott Sensat, Sheila Keller

Stupid is real and it’s all around us We have gun-free zones and safe zones. Why not a Stupid-Free Zone? We previously wrote a popular article called, “You Can’t Fix Lazy, Crazy, and Stupid“ and we stand by it. So

Engaged Employees Becoming Disengaged

On February 8, 2018 / Community Banks, corporate culture, Employee disengagement, Employee Engagement, leadership, Management

Disengagement is the enemy One of the greatest threats to the continued success and growth of your community bank is when the best employees, move from a point of being fully engaged in the culture and vision of your bank

10 Looks To Avoid In Banking

On January 30, 2018 / branding, Community Banks, corporate culture, Employee Engagement, Human Resources, leadership, Management, Nolan Knight, SCMG, Scott Sensat, Self Improvement, Sheila Keller

Looks matter Beauty may only be skin-deep but looks matter. We all know when something looks right and we know when something doesn’t look the way it should. Going to church in your swimsuit is generally not a good look

Fake Work Is Wasting Time In Your Bank

On January 23, 2018 / Employee Engagement, leadership, Management, Meetings, Nolan Knight, SCMG, Scott Sensat, Sheila Keller

3 Time Wasters Disguised As Work These days it seems everyone is busy and there’s just not enough time in the day. Unfortunately, the last time we checked, a day still has the same number of minutes as it had 100

The Work-Life Balance – Myth Busted

On May 23, 2017 / Employee Development, Employee Engagement, Human Resources, leadership, Management, Nolan Knight, SCMG, Scott Sensat, Self Improvement, Sheila Keller

Getting more work done at work It seems like we’re hearing more and more these days about work-life balance as if there is some sort of a national crisis of people working too hard. In our opinion, that’s not the problem. The

Reputational Risk – A Community Bank Crapshoot

On August 30, 2016 / Community Bankers, Customer Service, Employee Engagement, leadership, Management, Nolan Knight, Relationship-based Culture, SCMG, Scott Sensat, Sheila Keller, Telephone Mystery Shop, The Score Report, Uncategorized

Are you willing to risk it? The world of banking, in many ways, revolves around risks. Credit Risk, Interest Rate Risk, and Regulatory Risk just to name a few. A great amount of time and effort is focused on these

Drones in Community Banking – They’re Here!

On July 6, 2016 / Community Banks, corporate culture, Employee Engagement, Innovation, leadership, Management, Nolan Knight, SCMG, Scott Sensat, Sheila Keller, Technology, The Score Report, Tracking, Uncategorized

The Rise of the Drones! Drones, as most of us think of them these days, can be either good or bad. Amazon delivering packages via drones seems pretty cool and innovative… Good. Creepy neighbor flying his drone above your home…

Community Banking In A Selfie World

On October 15, 2015 / Community Banks, corporate culture, Employee Engagement, leadership, Nolan Knight, relationship banking, SCMG, Scott Sensat, Sheila Keller, Telephone Mystery Shop, Tracking, Uncategorized

Forget the Millennials, fix the selfie mentality in your culture One could argue that the selfie was first introduced by Narcissus in Greek Mythology as he admired and fell in love with his own reflection in a pool of water. This same narcissistic,

Florida’s Emerald Coast Customer Service Ranking

On August 24, 2015 / Community Banks, Deposit Acquisition, Employee Engagement, Management, Nolan Knight, SCMG, Scott Sensat, Sheila Keller, Telephone Mystery Shop, Uncategorized

Bank of America outperforms Florida’s Community Banks A first time for everything! Banks spend large amounts of money driving business into the bank. The first experience for many customers will be on the telephone. Here is our latest survey of

Profit Pirates Within Your Community Bank – Part 1

On August 4, 2015 / Community Banks, corporate culture, Employee Engagement, leadership, Management, Nolan Knight, Profit pirate, SCMG, Scott Sensat, Sheila Keller, Snipers, Uncategorized

30% of your current employees are involved in Pirate activity In today’s banking environment, many community bankers are pressing for ways to generate additional income by finding new fee sources or raising fees. Some are falling back on mass marketing, while

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