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Archive for the Nolan Knight Category

Management Kicks

Management Kicks

Is Managing Kicking You in the Head? Managing can be one of the most rewarding positions in a bank and in any organization. Building successful teams, coaching employees to achieve more than they thought possible, and creating a great place

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A Stupid-Free Zone

A Stupid-Free Zone

Stupid is real and it’s all around us We have gun-free zones and safe zones. Why not a Stupid-Free Zone? We previously wrote a popular article called, “You Can’t Fix Lazy, Crazy, and Stupid“ and we stand by it. So

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How Is Your Management Timing?

How Is Your Management Timing?

Timing is everything There’s a reason for the popular phrase, Timing is everything. Saying happy birthday or anniversary, means so much more on the actual day. Paying bills on time certainly matters. When it comes to managing, timing can be

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Creating a Culture of Excellence

Creating a Culture of Excellence

Implementation is the key to excellence We recently came across a very good article about the excellence of Mike Krzyzewski and Steve Jobs. While many people like reading about the excellence and uniqueness of successful people, most just stop short of

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Product Training? Just Google It!

Product Training? Just Google It!

More Training and a Google Search Isn’t the Answer We recently conducted a phone shop on a community bank, asking about their current credit card promotion. When inquiring about the features on the account, we got a very interesting response.

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Are Your Customers Seeing Beyond The Trees?

Are Your Customers Seeing Beyond The Trees?

You can’t see the forest for the trees We often hear this old saying when being reminded to step back and look beyond the trees for a real perspective on a problem or situation. But there’s another way to look

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We Treat You Like Family… The Black Sheep Treatment

We Treat You Like Family… The Black Sheep Treatment

A Perfect Opportunity for Your Bank to be Exceptional One of our mystery phone shoppers called a community bank somewhere in South Carolina a few days ago and was greeted with an automated phone message stating the following… “Thank you

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10 Looks To Avoid In Banking

10 Looks To Avoid In Banking

Looks matter Beauty may only be skin-deep but looks matter. We all know when something looks right and we know when something doesn’t look the way it should. Going to church in your swimsuit is generally not a good look

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Fake Work Is Wasting Time In Your Bank

Fake Work Is Wasting Time In Your Bank

3 Time Wasters Disguised As Work These days it seems everyone is busy and there’s just not enough time in the day. Unfortunately, the last time we checked, a day still has the same number of minutes as it had 100

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Two Reasons Your Outbound Calling Program Isn’t Working

Two Reasons Your Outbound Calling Program Isn’t Working

Tracking and Accountability Most community banks really want their officers and select employees to make outbound customer calls. Unfortunately for most, this desire for a calling program, with positive results, has not translated into any type of reality. What has

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