A Perfect Opportunity for Your Bank to be Exceptional One of our mystery phone shoppers called a community bank somewhere in South Carolina a few days ago and was greeted with an automated phone message stating the following… “Thank you
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It’s not about me, it’s you There’s no doubt we’re living in the age of ME. Whether it’s the constant barrage of selfies on social media, texting while driving, or idiots on reality TV making fools of themselves for 15-minutes of fame.
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Community Banks Are Giving Away Their Competitive Advantage As dumb as it sounds, many community banks are voluntarily giving their primary competitive advantages over to their larger bank competitors. The big banks have the big money behind them and with that they
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It’s your month to shine, or not The month of April is “Community Banking Month”! FYI… It’s also National Humor Month, National Facial Protection Month (that’s an odd one), and Stress Awareness Month to name just a few of the
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Community banks losing their competitive advantage? Ask most community banks what separates them from the competition or the big banks and the typical answer is “our service” or “our people”. Regardless of the answer or how your bank feels about its service,
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Customers are watching and making assumptions One of our team members had an interesting experience when visiting his community bank the other day. This is what he saw… When going to the drive-thru of my community bank the other day I noticed a
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Forget the Millennials, fix the selfie mentality in your culture One could argue that the selfie was first introduced by Narcissus in Greek Mythology as he admired and fell in love with his own reflection in a pool of water. This same narcissistic,
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North Alabama Banks – Customer Service Ranking Banks spend large amounts of money driving business into the bank. The first experience for many customers will be on the telephone. In our most recent North Alabama Customer Service survey, we were able
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Most community banks have two cultures and don’t even know it So often community bankers spend time worrying about the competition. How do we beat the big banks? How do we keep up with their resources and technology? They worry about other community
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One customer’s point of view Many years ago when I opened my first solo checking account I headed straight to my small town Community Bank with a reputation for great customer service. That bank lived up to its phenomenal reputation.
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