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Archive for the Scott Sensat Category

Two Reasons Your Outbound Calling Program Isn’t Working

Two Reasons Your Outbound Calling Program Isn’t Working

Tracking and Accountability Most community banks really want their officers and select employees to make outbound customer calls. Unfortunately for most, this desire for a calling program, with positive results, has not translated into any type of reality. What has

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Stop These 3 Things in 2018

Stop These 3 Things in 2018

Where do we stop? This is the time of year many people and organizations begin to think about the coming new year. It’s a time of resolutions, optimistic business plans, and revamped initiatives. There’s nothing wrong with New Year’s resolutions

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The Work-Life Balance – Myth Busted

The Work-Life Balance - Myth Busted

Getting more work done at work It seems like we’re hearing more and more these days about work-life balance as if there is some sort of a national crisis of people working too hard. In our opinion, that’s not the problem. The

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Creating A Culture Of Thank You

Creating A Culture Of Thank You

It’s not about me, it’s you There’s no doubt we’re living in the age of ME. Whether it’s the constant barrage of selfies on social media, texting while driving, or idiots on reality TV making fools of themselves for 15-minutes of fame.

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If I’m The Leader… Why Is No One Following?

If I'm The Leader... Why Is No One Following?

You have four options We have worked with and coached leaders at all levels in community banks and other organizations for over 25 years and have come across the leader without followers more times than we care to count. This

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3 Meeting Fails Every Manager Should Avoid

3 Meeting Fails Every Manager Should Avoid

Your meetings will define you We’re big proponents of effective meetings, whether they’re one-on-one or as a team. Meetings done properly help to provide clear communication, contribute to the decision-making process, inspire innovation, and bring the team together. Unfortunately, as we all

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One Simple Way To Respect Your Customers

One Simple Way To Respect Your Customers

The value of appointment setting Each week, we mystery phone shop community banks across the country. One common shop will include a simple customer inquiry about one of the bank’s products or services. In over 90% of these shops, the bank employee will fail

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Big Smiles And Friendly Hellos Are Killing Your Community Bank

Big Smiles And Friendly Hellos Are Killing Your Community Bank

That Big Smile Isn’t Cutting It Anymore Ask any community banker why their bank is the best in town and 99% will tell you it’s because of their service and their people or some variation. There are two major problems with that statement.

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5 Ways To Spot A Leader Headed Nowhere

5 Ways To Spot A Leader Headed Nowhere

A leader with no destination is just taking a lonely walk Leadership defined in its simplest form, is the ability to rally people to a better future. What is that better future? Therein lies the problem with far too many so-called leaders. Many

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Culture of Protection vs Culture of Production

Culture of Protection vs Culture of Production

Sticking with the Status Quo could be your Bank’s first step to failure Corporate culture has been a hot topic for many years. Some banks want a sales culture, we prefer an advocate or service culture. Some want a family

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SCMG, Inc.
9 Laurelwood Dr
Covington, LA, 70435
(800) 560-1127

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