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Archive for the Sheila Keller Category

A Stupid-Free Zone

A Stupid-Free Zone

Stupid is real and it’s all around us We have gun-free zones and safe zones. Why not a Stupid-Free Zone? We previously wrote a popular article called, “You Can’t Fix Lazy, Crazy, and Stupid“ and we stand by it. So

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How Is Your Management Timing?

How Is Your Management Timing?

Timing is everything There’s a reason for the popular phrase, Timing is everything. Saying happy birthday or anniversary, means so much more on the actual day. Paying bills on time certainly matters. When it comes to managing, timing can be

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Creating a Culture of Excellence

Creating a Culture of Excellence

Implementation is the key to excellence We recently came across a very good article about the excellence of Mike Krzyzewski and Steve Jobs. While many people like reading about the excellence and uniqueness of successful people, most just stop short of

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We Treat You Like Family… The Black Sheep Treatment

We Treat You Like Family… The Black Sheep Treatment

A Perfect Opportunity for Your Bank to be Exceptional One of our mystery phone shoppers called a community bank somewhere in South Carolina a few days ago and was greeted with an automated phone message stating the following… “Thank you

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10 Looks To Avoid In Banking

10 Looks To Avoid In Banking

Looks matter Beauty may only be skin-deep but looks matter. We all know when something looks right and we know when something doesn’t look the way it should. Going to church in your swimsuit is generally not a good look

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Fake Work Is Wasting Time In Your Bank

Fake Work Is Wasting Time In Your Bank

3 Time Wasters Disguised As Work These days it seems everyone is busy and there’s just not enough time in the day. Unfortunately, the last time we checked, a day still has the same number of minutes as it had 100

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Two Reasons Your Outbound Calling Program Isn’t Working

Two Reasons Your Outbound Calling Program Isn’t Working

Tracking and Accountability Most community banks really want their officers and select employees to make outbound customer calls. Unfortunately for most, this desire for a calling program, with positive results, has not translated into any type of reality. What has

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Stop These 3 Things in 2018

Stop These 3 Things in 2018

Where do we stop? This is the time of year many people and organizations begin to think about the coming new year. It’s a time of resolutions, optimistic business plans, and revamped initiatives. There’s nothing wrong with New Year’s resolutions

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The Work-Life Balance – Myth Busted

The Work-Life Balance - Myth Busted

Getting more work done at work It seems like we’re hearing more and more these days about work-life balance as if there is some sort of a national crisis of people working too hard. In our opinion, that’s not the problem. The

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Creating A Culture Of Thank You

Creating A Culture Of Thank You

It’s not about me, it’s you There’s no doubt we’re living in the age of ME. Whether it’s the constant barrage of selfies on social media, texting while driving, or idiots on reality TV making fools of themselves for 15-minutes of fame.

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