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Archive for the Sheila Keller Category

Cross-Selling Programs and the Customer Shakedown

Cross-Selling Programs and the Customer Shakedown

What does your cross-sell and incentive program promote? By now we’ve all read or heard about the Wells Fargo incident and their infamous cross-selling and employee incentive plan. It’s easy for some to blow this off as a “big bank” thing, thinking your

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Reputational Risk – A Community Bank Crapshoot

Reputational Risk - A Community Bank Crapshoot

Are you willing to risk it? The world of banking, in many ways, revolves around risks. Credit Risk, Interest Rate Risk, and Regulatory Risk just to name a few. A great amount of time and effort is focused on these

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5 Signs You May Be SmartPhone Stupid

5 Signs You May Be SmartPhone Stupid

The #1 time waster in community banking is the Smartphone Read any survey on time wasters in business and you’ll find at the top of the list, things that have to do with smartphones. If you don’t believe the surveys, just

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5 Ways Your Community Bank Is Giving Up

5 Ways Your Community Bank Is Giving Up

Community Banks Are Giving Away Their Competitive Advantage As dumb as it sounds, many community banks are voluntarily giving their primary competitive advantages over to their larger bank competitors. The big banks have the big money behind them and with that they

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Drones in Community Banking – They’re Here!

Drones in Community Banking - They're Here!

The Rise of the Drones! Drones, as most of us think of them these days, can be either good or bad. Amazon delivering packages via drones seems pretty cool and innovative… Good. Creepy neighbor flying his drone above your home…

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Who Do You Fire Next?

Who Do You Fire Next?

It may be the nicest thing you do this week We get it, the title may sound a little harsh and some are probably thinking we’ve lost our minds in believing that firing someone could actually be nice, but that doesn’t

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When An Open Sign Is Really Not An Open Sign

When An Open Sign Is Really Not An Open Sign

Is your community bank open for business or just open? One of our team members had an interesting experience at the mall in his hometown last week. Here’s his story… I went to the mall with my wife around 8:15pm, it closes

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Community Banking Month – Are You Making The Best Of It?

Community Banking Month - Are You Making The Best Of It?

It’s your month to shine, or not The month of April is “Community Banking Month”! FYI… It’s also National Humor Month, National Facial Protection Month (that’s an odd one), and Stress Awareness Month to name just a few of the

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Should Your Community Bank Be Program Focused or People Focused?

Should Your Community Bank Be Program Focused or People Focused?

The latest and greatest ideas of 2016 This is generally the time of year that most banks begin new initiatives in the hopes of increasing profitability or turning the tide of continued losses. Greater regulation over the past few years has also

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Houston Area Banks – Customer Service Survey

Houston Area Banks - Customer Service Survey

Community banks losing their competitive advantage? Ask most community banks what separates them from the competition or the big banks and the typical answer is “our service” or “our people”. Regardless of the answer or how your bank feels about its service,

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SCMG, Inc.
9 Laurelwood Dr
Covington, LA, 70435
(800) 560-1127

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