More Training and a Google Search Isn’t the Answer We recently conducted a phone shop on a community bank, asking about their current credit card promotion. When inquiring about the features on the account, we got a very interesting response.
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You can’t see the forest for the trees We often hear this old saying when being reminded to step back and look beyond the trees for a real perspective on a problem or situation. But there’s another way to look
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Community Banks Are Giving Away Their Competitive Advantage As dumb as it sounds, many community banks are voluntarily giving their primary competitive advantages over to their larger bank competitors. The big banks have the big money behind them and with that they
Read more →As a good friend of mine would say… what’s the deal? P90X, The Insanity Workout, The Atkins Diet, Jane Fonda’s Buns of Steel, Jared the Subway dieting guy (pictured) and the list goes on. For decades, Americans have been obsessed
Read more →> Still refuse to use a cell phone? This “email” stuff is a fad, I’m sticking with the fax machine! Still playing 8-track tapes instead of mp3’s? Wi-Fi and High-Def… what’s that? If my customers want it they’ll ask for
Read more →I’ve done a few phone shops over the past couple of weeks and every time I do this I become more convinced that over 80% of employees view the phone as a distraction instead of an opportunity. Many times the
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