Most community banks don’t know We’ve been conducting Telephone Mystery Shops for over 20 years. Of course, over the years our techniques and technology have evolved with the times, allowing us to provide community banks with a valuable service that
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Seriously, Just Stop! The employees see it. The customers see it. Why can’t the bank’s leadership and management see it? It’s similar to watching an LSU football game with Les Miles at the helm up until Saturday. Everyone in the stands saw it.
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What does your cross-sell and incentive program promote? By now we’ve all read or heard about the Wells Fargo incident and their infamous cross-selling and employee incentive plan. It’s easy for some to blow this off as a “big bank” thing, thinking your
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Are you willing to risk it? The world of banking, in many ways, revolves around risks. Credit Risk, Interest Rate Risk, and Regulatory Risk just to name a few. A great amount of time and effort is focused on these
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The #1 time waster in community banking is the Smartphone Read any survey on time wasters in business and you’ll find at the top of the list, things that have to do with smartphones. If you don’t believe the surveys, just
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Community Banks Are Giving Away Their Competitive Advantage As dumb as it sounds, many community banks are voluntarily giving their primary competitive advantages over to their larger bank competitors. The big banks have the big money behind them and with that they
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The Rise of the Drones! Drones, as most of us think of them these days, can be either good or bad. Amazon delivering packages via drones seems pretty cool and innovative… Good. Creepy neighbor flying his drone above your home…
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It may be the nicest thing you do this week We get it, the title may sound a little harsh and some are probably thinking we’ve lost our minds in believing that firing someone could actually be nice, but that doesn’t
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Is your community bank open for business or just open? One of our team members had an interesting experience at the mall in his hometown last week. Here’s his story… I went to the mall with my wife around 8:15pm, it closes
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It’s your month to shine, or not The month of April is “Community Banking Month”! FYI… It’s also National Humor Month, National Facial Protection Month (that’s an odd one), and Stress Awareness Month to name just a few of the
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