North Alabama Banks – Customer Service Ranking Banks spend large amounts of money driving business into the bank. The first experience for many customers will be on the telephone. In our most recent North Alabama Customer Service survey, we were able
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Most community banks have two cultures and don’t even know it So often community bankers spend time worrying about the competition. How do we beat the big banks? How do we keep up with their resources and technology? They worry about other community
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Think it. Say it. Believe it… But Implement It? For the past 20 years we’ve heard community bankers tell us, “What you’re saying is pretty basic”. What is it that we are telling them? We’re telling them to implement an incentive plan
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Basing your strategic plan on the feelings of a 25 year old? We read articles every week about the demise of the bank branch network and the future of technology in the banking world. While much of this is based on
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Grow your bank at least 10% per year with an effective Loan Acquisition Strategy With the right approach to loan acquisition, significant loan growth and bank growth is going to occur. Unfortunately, many community banks take a backward approach to the
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Bank of America outperforms Florida’s Community Banks A first time for everything! Banks spend large amounts of money driving business into the bank. The first experience for many customers will be on the telephone. Here is our latest survey of
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The best of the worst community banks It’s amazing how many community banks seem to be satisfied with the status quo of just getting by, thinking it’s a good day when the regulators don’t write you up. Many are satisfied with
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Don’t be fooled by the Pirates Profit Pirates are a sneaky bunch, but if you know what to look for, they’re pretty easily seen. There’s a high probability that 30% of your coworkers are pirates. We’ll assume you’re not one
Read more →30% of your current employees are involved in Pirate activity In today’s banking environment, many community bankers are pressing for ways to generate additional income by finding new fee sources or raising fees. Some are falling back on mass marketing, while
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Where is the time going? The dream of technology freeing up countless hours of time and allowing us to experience the mythical 40-hour work week still persists to this day as only a dream. With instant access, mobile apps, and 24/7 banking it
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