Creating an unpaid salesforce in your community bank. Community banks and bankers that fail to understand the value of Advocacy are leaving one of their main advantages on the table. One of the popular terms in the community banking world is “Relationship
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The best of the best of the best! This is the big lie in community banking… We’re the best! Ask most community bankers about their bank, their people and their service and you will be told they provide the best service
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Oxymoron: A combination of contradictory words In our last two posts we discussed the Oxymoronic Community Bank Employee and the Oxymoronic Community Bank Manager. Now it’s time to talk about the Oxymoronic Community Bank Leader. Here are a few more
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Oxymoron: A combination of contradictory words In our last post we discussed the Oxymoronic Community Bank Employee. Today we are taking a look at the oxymoronic community bank manager. Here are a few more examples of the oxymoron… Bitter Sweet,
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Community bank leaders paralyzed by fear You’ve probably heard the phrase, “Analysis Paralysis”, which is basically the act of analyzing every single “what if” scenario before making a decision. The end result is corporate paralysis where nothing ever gets implemented. However, there is
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One customer’s point of view Many years ago when I opened my first solo checking account I headed straight to my small town Community Bank with a reputation for great customer service. That bank lived up to its phenomenal reputation.
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The rise of the machines in community banking Robotics have been commonplace in manufacturing for quite some time. Automation and technology have driven much change in banking over the past decades. Now we see that actual robots or “humanoids” have entered
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Generation stereotypes and your community bank There have been so many articles and blogs written recently on how to win the millennial banking business or how to change your bank to fit the desires and needs of the millennials. Just google “millennials
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A bird’s eye view of your customer reality Every single day for the past month a little bird has been pecking at the front door of my house. He’s actually pecking on a shiny metal plate attached to the door. It’s
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Many employees are misquoting, misstating, and misinforming For 20 plus years, we’ve conducted thousands of telephone mystery shops with hundreds of hours of recorded calls. What we’ve found is that well over 75% of bank employees are out of compliance when
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