We ran across a great article yesterday titled “Are Your Friends at Work Holding You Back?”. Take a couple of minutes to read it. It’s all about your internal network. We talk quite a bit about networking and building advocates
Read more →I was told of a situation this week that recently occurred at a doctor’s office. What made the situation interesting is that I know all the people involved. Here’s what happened… A person needed to set up an appointment to
Read more →We often assume customers are price-sensitive when 85% of them are not. Sadly, we’ve trained many of those 85% to be price-sensitive by being too quick to negotiate rates, by offering less than remarkable service and by not building relationships.
Read more →I like the story Nolan tells of a bank teller that said she gets all the crazy customers at her window. You know the ones… the mean customer, the unforgiving customer, the over-demanding customer, etc. In typical Nolan fashion he
Read more →An interesting survey from Career Builder found that 1 in 4 new managers say they are unprepared to do their job. 58% said they have received no management training. We also know that over 90% receive no ongoing management coaching.
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