Greater New Orleans banks- Customer Service Ranking Banks spend large amounts of money driving business into the bank. The first experience for many customers will be on the telephone. Here is our latest survey of banks in the Greater New Orleans area
Read more →
The smartest community bankers are living the good life Opportunity abounds and the best community banks are taking advantage of it. Competition from the weaker community banks and the large banks is limited at best. The weaker community banks are drowning under the weight
Read more →
The excuse acceptor is no better than the excuse maker Whether your community bank currently has a cross-selling and incentive plan or you’re beginning the process, one thing will remain constant… Excuses! Oddly enough, you’ll even hear excuses from “sales” departments
Read more →
Creating an unpaid salesforce in your community bank. Community banks and bankers that fail to understand the value of Advocacy are leaving one of their main advantages on the table. One of the popular terms in the community banking world is “Relationship
Read more →
The best of the best of the best! This is the big lie in community banking… We’re the best! Ask most community bankers about their bank, their people and their service and you will be told they provide the best service
Read more →
Oxymoron: A combination of contradictory words In our last two posts we discussed the Oxymoronic Community Bank Employee and the Oxymoronic Community Bank Manager. Now it’s time to talk about the Oxymoronic Community Bank Leader. Here are a few more
Read more →
Oxymoron: A combination of contradictory words In our last post we discussed the Oxymoronic Community Bank Employee. Today we are taking a look at the oxymoronic community bank manager. Here are a few more examples of the oxymoron… Bitter Sweet,
Read more →
Oxymoron: A combination of contradictory words Jumbo Shrimp, Student Teacher, Blind Eye, and Alone Together. We define individual performance as the actions employees should take on a daily basis. If your actions don’t match up with your community bank’s expectations, then guess what? You
Read more →
Community bank leaders paralyzed by fear You’ve probably heard the phrase, “Analysis Paralysis”, which is basically the act of analyzing every single “what if” scenario before making a decision. The end result is corporate paralysis where nothing ever gets implemented. However, there is
Read more →
One customer’s point of view Many years ago when I opened my first solo checking account I headed straight to my small town Community Bank with a reputation for great customer service. That bank lived up to its phenomenal reputation.
Read more →
