Management excuses that are destroying your “Relationship Based Culture” In our last post we discussed the Top 5 Excuses Made by Employees. Today we’re looking at the community bank manager. The manager’s job is to implement the vision and culture of the
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Excuses will doom your “Relationship Based Culture” Community Bankers… the little guy, the ones who offer the best service, the caring people, the local bankers making local decisions, and the list goes on. Seems like we have it all covered, but
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90% of customers not being served well by community banks… Most community banks don’t manage telephones and it shows. Over 90% of all community banks are the same or worse than big banks when it comes to customer service. At the same
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