We read this article, Five Things Remarkable Bosses Never Do, from Inc. Magazine the other day and thought they might be reading our articles! It’s a great piece that just reinforces many of the things we coach and believe in.
Read more →There’s an interesting show on the History Channel called Gangland. The show visits different cities and gives the viewer an inside look into the activities of notorious gangs in those areas. What I find interesting is the culture of these
Read more →Here’s the management question of the day… Are you spending more time selecting the right people than you are trying to fix the wrong people? By selecting we mean the recruiting process as well as the process of matching talents
Read more →Most serious businesses and business people work by appointment. Need to see an attorney? You better have an appointment. Need a massage? Make an appointment. Have a toothache? Take a tylenol and call for an appointment. And then you have
Read more →I read this article from Forbes, “Bored in the Office: Is it the New Productivity Killer?“. Pretty interesting piece and something to be aware of if you’re a manager. The article mentions that employees who don’t know the purpose for
Read more →It’s a common phrase and one we should listen to at times. Too often we get caught up in the day to day routine and it becomes such a routine that we get pretty good at going through it very
Read more →Whether it’s a community bank or a national bank, the results are usually the same. When we shop a bank branch for CD rates, loans, checking accounts, etc. we get roughly 95% just going through the motions and treating the
Read more →Take a few minutes to read this article we came across today titled, “Newsflash: Facebook isn’t real life“. It’s a great article on watching vs doing. As you read it, think about what you’re doing today. Are you proactively doing…
Read more →I read an article the other day about a police department in Maryland giving away a $1 bill to drivers who have all occupants wearing a seat belt. Not wearing a seat belt? They’ll give you informational literature and maybe
Read more →We hear comments all the time from bankers that “we love our customers” or “we care” or “we give great service”. But what do you really think of your customers? Your actions often tell the real story. We’ve written a
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