Tracking and Accountability Most community banks really want their officers and select employees to make outbound customer calls. Unfortunately for most, this desire for a calling program, with positive results, has not translated into any type of reality. What has
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The #1 time waster in community banking is the Smartphone Read any survey on time wasters in business and you’ll find at the top of the list, things that have to do with smartphones. If you don’t believe the surveys, just
Read more →We’ve all heard the overused cliche’, “Outside the Box Thinking”. People are praised and promoted for such thinking. Many equate “outside the box” with “innovative” thinking. What’s also interesting about this thinking is that most of it is exactly that…
Read more →Last week I needed to purchase a roll (100) of postcard stamps. No problem, I’d go to the local post office, pick them up, be back home in a few minutes. Simple enough… or so I thought. When asking for
Read more →After being a Directv customer for roughly 8 years, I just switched from them to Dish Network for my TV viewing pleasure. When I signed up 8 years ago I was given the NFL Package at no cost for signing
Read more →I’m convinced I can predict the future. We conduct phone shops each month for many banks and I’m convinced more than ever that I can predict the score of a future shop for the majority of the managers at these
Read more →> Still refuse to use a cell phone? This “email” stuff is a fad, I’m sticking with the fax machine! Still playing 8-track tapes instead of mp3’s? Wi-Fi and High-Def… what’s that? If my customers want it they’ll ask for
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