Basing your strategic plan on the feelings of a 25 year old? We read articles every week about the demise of the bank branch network and the future of technology in the banking world. While much of this is based on
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Bank of America outperforms Florida’s Community Banks A first time for everything! Banks spend large amounts of money driving business into the bank. The first experience for many customers will be on the telephone. Here is our latest survey of
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Increased loan demand is creating a need for more deposits in community banks In the past several months, we’ve come across a large number of community banks that are in need of deposits to keep up with the increased loan
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Setting the stage for a successful call program in your Community Bank We’ve successfully implemented call programs in community banks for over 20 years. When done right, you can increase your core deposits, build on current relationships and create a
Read more →Branch Managers and Officers… Take 40 seconds to listen to this audio clip of Nolan speaking to a group of branch managers about “showtime” on the busiest days of the month. If you’re a branch manager or a loan officer,
Read more →When we phone shop banks it’s always amazing to hear the number of employees that think they have it figured out as to when they are shopped. We’ve been told countless times by employees that they think they were shopped
Read more →Deposit acquisition… That’s what the banks want. They pay trainers with all the latest techniques and recycled sales ideas, they buy complex and fancy customer management systems and mostly they talk about what they are going to do to gain
Read more →After being a Directv customer for roughly 8 years, I just switched from them to Dish Network for my TV viewing pleasure. When I signed up 8 years ago I was given the NFL Package at no cost for signing
Read more →What? A customer moves her banking and investment business because of a remarkable job on the phone? For those of you who don’t think the phones are a big deal, listen to this hero story of an employee driving in
Read more →We’ve talked in previous days about finding out what your customer values. What’s most important to your customer in a banking relationship. When we conduct phone shops it’s very rare to have an employee ask more that two profiling questions.
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