If you think Bank of America is your competition then maybe you’re as bad as they are. We do tons of shops and with many of the big banks it’s usually the same. They’re horrible on the phones and they
Read more →Listen to these two brief audio clips as Nolan explains what the scores on our phone shops mean as well as what to do when an employee can’t meet basic phone standards. This is too important to ignore. Phone Shop
Read more →Be professional on the telephone starting now!Do you wonder why your latest marketing campaign flopped? Why that new product didn’t take off? Why that new branch isn’t meeting expectations? News Flash! It’s the way you answer your phones. It’s the
Read more →There are certain actions that are within your control as leaders and managers of community banks that will allow you to substantially add to your net income in 2011. Over the next few days we will be sharing a few
Read more →Take a minute to listen the audio of Nolan Knight as he answers the question… How can I figure out what motivates an employee. The member section of our website has a library of audio files with answers to many
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