Like it or not, we live in an age where the entitlement mentality is rampant. Many people have a sense that they are “owed” something for just being. We won’t get political and discuss the entitlement culture in government but
Read more →Take 2 minutes to listen to one of our favorite authors, Jim Collins, explain what he means by “Good is the Enemy of Great” (audio link below). I think we just lost half our readers! They’re too busy to continue…
Read more →As a manager and a coach, these are words to live by… Read it, Understand it, Do it. As an employee you should take these words to heart and live by them if you want a rewarding career. Over the
Read more →True story… I was asked by a manager to add an employee to our score report tracking system. Reason… that employee is a new hire. Within 23 minutes I was asked by another manager in a different department at the
Read more →“Like attracts Like”… a favorite quote of ours by John Maxwell. Want people to smile? Smile at them. Do you seem to get all the crazy customers? Maybe you’re bringing out the crazy in them. Think about it… “Like attracts
Read more →Banks spend a tremendous amount of money driving in business. Most spend very little, to no money making sure they are prepared to handle that business when it calls in or walks into the bank. This is what happens to
Read more →Whether you’re a leader of an organization, a department, branch office or a small team, you still have to lead. The effectiveness of your leadership will impact your ability to manage and it will impact other managers in your organization
Read more →It’s Wednesday morning and the question is… what are you doing today? If you’re reading this and don’t have a written action plan for the day then stop reading and start working on your plan. Try starting with just three
Read more →After literally thousands of phone shops, we are convinced that well over 50% of bank employees don’t want new customers. In fact, many employees will actually discourage potential customers from coming in to their branch by either being flat out
Read more →Read this article on how social media like twitter and facebook can impact your business. You’ve heard from us countless times about word of mouth marketing. Comments on social media sites can be like word of mouth on steroids. Most
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