When we phone shop banks it’s always amazing to hear the number of employees that think they have it figured out as to when they are shopped. We’ve been told countless times by employees that they think they were shopped
Read more →Having your blinders on is an old saying that basically refers to not being able to recognize or accept what is around you. Many leaders today are living their careers with the blinders on and at the same time are
Read more →We read an interesting article today that is an interview with Ari Weinzweig who co-founded Zingerman’s Delicatessen in 1982 with a $20,000 bank loan. Today, the company is an Ann Arbor, MI institution, and Weinzweig has branched out into a
Read more →I’ve heard comments from employees for years saying… “We love our customers”, “We give great service, it’s what makes us different”, “Our customers love us”… you get the idea. Over the past month I’ve asked over a thousand employees if
Read more →Friday, Oct. 7th is “Fair Day” in my home town of 12,000 people. Fair Day means the fair is coming to town for the weekend and on Friday the town pretty much shuts down. The city is closed for business!
Read more →It about drives us crazy when we hear people make the excuse of not doing something critical to their own success or the organization’s success because they were doing something else. It seems as though the simple art of multitasking
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