Saw this tweet from Marcus Buckingham today… The most successful people can always finish this sentence. “This week I will stay laser-focused on…’
Read more →A bank employee received a call the other day and thought it was a mystery shopper. Turns out it wasn’t! The caller came to her branch and opened a new checking account. No surprise here because this employees is consistently
Read more →My wife called our bank at 9am the other morning and no one answered the phone. She called back a little later and someone answered after the 15th ring. This is not uncommon when calling this bank. Once she reached
Read more →Here’s a phrase to always keep in mind… “Don’t expect what you’re not giving.” It’s probably not the most popular phrase or widely accepted phrase in the entitlement culture we live in today, but it’s very accurate. Typically, most people expect
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