Take two minutes to read this article that references a recent American Express survey on customer service. We’ve been talking for years about the impact of remarkable service, word of mouth marketing and how the service at many companies is
Read more →Take a minute to read this article (see link below). We’ve been stating the obvious for quite some time and this is just another article that backs it up. Banks are raising fees on checking. Customers don’t like it. They are
Read more →We posted a recorded phone shop of Regions last week. Today we’re posting a recording of a community bank. On the Regions shop we couldn’t get a person on the phone. Believe it or not that was better than getting
Read more →Listen to what a senior executive, and one of our favorite bankers, of a community bank had to say about the importance of the relationship in retaining deposits. http://www.divshare.com/flash/audio_embed?data=YTo2OntzOjU6ImFwaUlkIjtzOjE6IjQiO3M6NjoiZmlsZUlkIjtpOjE0MjE5MjI1O3M6NDoiY29kZSI7czoxMjoiMTQyMTkyMjUtZmI0IjtzOjY6InVzZXJJZCI7aToxNzY5MjM0O3M6MTI6ImV4dGVybmFsQ2FsbCI7aToxO3M6NDoidGltZSI7aToxMjk5MTg2MzY2O30=&autoplay=default It’s the Relationship
Read more →Check out this press release from J.D. Power and associates about their “2011 U.S. Retail Bank New Account Study”. A couple of our favorite findings… Fees and interest rates carry little weight in influencing customer purchase decisions. Banks that are
Read more →Recent call trying to get a CD rate from Regions… Take the CD rate challenge and see if you can reach a real person!!! http://www.divshare.com/flash/audio_embed?data=YTo2OntzOjU6ImFwaUlkIjtzOjE6IjQiO3M6NjoiZmlsZUlkIjtpOjE0MjAwNDI5O3M6NDoiY29kZSI7czoxMjoiMTQyMDA0MjktM2I0IjtzOjY6InVzZXJJZCI7aToxNzY5MjM0O3M6MTI6ImV4dGVybmFsQ2FsbCI7aToxO3M6NDoidGltZSI7aToxMjk5MDIwMDcwO30=&autoplay=defaultRecent Regions Bank Phone Shop
Read more →It’s always interesting to see the large sums of money banks spend on advertising and marketing in order to drive business into the branches while at the same time seeing how little time and money is spent on making sure
Read more →Take a minute to read this article (see link below) from the Wall Street Journal. The “big banks” are targeting your checking accounts. After reading the article and the deals the big banks are offering, ask yourself the question… Why
Read more →I’ve had insurance with State Farm since I first started driving many, many years ago. I have auto, home and health insurance just to name a few. Anytime I’ve bought a car I’d call State Farm. I didn’t shop around.
Read more →It’s amazing the difference just one minute makes. When we talk with employees about being remarkable on the phones, one universal excuse we hear for not being remarkable is that it takes too much time to do everything we ask.
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