I’ve been getting lots of graduation cards over the past few weeks. It’s pretty exciting to those seniors, having the accomplishment of completing high school. Many will begin a career and the next stage of their life and many will
Read more →One of the biggest obstacles to moving any organization forward is dealing with the old guard and the new guard. The operative word here is “guard”. The old and new guard are guarding their own way instead of the best way. You
Read more →I’ve heard comments from employees for years saying… “We love our customers”, “We give great service, it’s what makes us different”, “Our customers love us”… you get the idea. Over the past month I’ve asked over a thousand employees if
Read more →I had a friend call me today to ask where I bank. He knows I work in the banking industry and he thought I might refer him to someone. His current bank is a community bank in my hometown of
Read more →Deposit acquisition… That’s what the banks want. They pay trainers with all the latest techniques and recycled sales ideas, they buy complex and fancy customer management systems and mostly they talk about what they are going to do to gain
Read more →After being a Directv customer for roughly 8 years, I just switched from them to Dish Network for my TV viewing pleasure. When I signed up 8 years ago I was given the NFL Package at no cost for signing
Read more →After literally thousands of phone shops, we are convinced that well over 50% of bank employees don’t want new customers. In fact, many employees will actually discourage potential customers from coming in to their branch by either being flat out
Read more →Read this article on how social media like twitter and facebook can impact your business. You’ve heard from us countless times about word of mouth marketing. Comments on social media sites can be like word of mouth on steroids. Most
Read more →Take two minutes to listen as Nolan explains the importance of focusing on just 10% of your customers to grow your deposits by 30%.
Read more →What? A customer moves her banking and investment business because of a remarkable job on the phone? For those of you who don’t think the phones are a big deal, listen to this hero story of an employee driving in
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