We’ve talked in previous days about finding out what your customer values. What’s most important to your customer in a banking relationship. When we conduct phone shops it’s very rare to have an employee ask more that two profiling questions.
Read more →If you think Bank of America is your competition then maybe you’re as bad as they are. We do tons of shops and with many of the big banks it’s usually the same. They’re horrible on the phones and they
Read more →Be professional on the telephone starting now!Do you wonder why your latest marketing campaign flopped? Why that new product didn’t take off? Why that new branch isn’t meeting expectations? News Flash! It’s the way you answer your phones. It’s the
Read more →I’m convinced I can predict the future. We conduct phone shops each month for many banks and I’m convinced more than ever that I can predict the score of a future shop for the majority of the managers at these
Read more →
