Last night at 8:15 my wife went to a store called ULTA Beauty. I waited in the vehicle. The store closed at 9pm. As I’m waiting I see a guy cleaning the awning that hangs over the entire front side
Read more →Are you using what you have in the most effective way? Whether it’s your team, your time or your resources or your equipment, be sure to utilize all that you have in a way that will get the most value
Read more →Are you sending an email when you should have just called the person? Are you sending a text when an email would have been more appropriate? Do you call when a text would have worked? How you choose to communicate,
Read more →There are some people that will spend more time trying to convince us of who they are, what they’ve done, what they can do and why they’re so great, than spending time on doing the task at hand or meeting
Read more →Saw this tweet from Marcus Buckingham today… The most successful people can always finish this sentence. “This week I will stay laser-focused on…’
Read more →A bank employee received a call the other day and thought it was a mystery shopper. Turns out it wasn’t! The caller came to her branch and opened a new checking account. No surprise here because this employees is consistently
Read more →My wife called our bank at 9am the other morning and no one answered the phone. She called back a little later and someone answered after the 15th ring. This is not uncommon when calling this bank. Once she reached
Read more →Here’s a phrase to always keep in mind… “Don’t expect what you’re not giving.” It’s probably not the most popular phrase or widely accepted phrase in the entitlement culture we live in today, but it’s very accurate. Typically, most people expect
Read more →We’ve discussed the chain of command on many occasions and the discussion is well warranted. A great deal of destruction to your organizational culture can take place when a few loose links with loose lips do their magic in organizational
Read more →A good rule of thumb is the more responsibility you have the more time you need to spend planning. If you start your day without a plan the slightest problem or situation will throw you and everyone around you into
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