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Archive for the SCMG Category

Top 10 Cross-Sell Excuses in a Community Bank

Top 10 Cross-Sell Excuses in a Community Bank

The excuse acceptor is no better than the excuse maker Whether your community bank currently has a cross-selling and incentive plan or you’re beginning the process, one thing will remain constant… Excuses! Oddly enough, you’ll even hear excuses from “sales” departments

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5 Roadblocks to Advocacy

5 Roadblocks to Advocacy

Creating an unpaid salesforce in your community bank. Community banks and bankers that fail to understand the value of Advocacy are leaving one of their main advantages on the table. One of the popular terms in the community banking world is “Relationship

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The Big Lie in Community Banking

The Big Lie in Community Banking

The best of the best of the best! This is the big lie in community banking… We’re the best! Ask most community bankers about their bank, their people and their service and you will be told they provide the best service

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The Oxymoronic Community Bank Leader

The Oxymoronic Community Bank Leader

Oxymoron: A combination of contradictory words In our last two posts we discussed the Oxymoronic Community Bank Employee and the Oxymoronic Community Bank Manager. Now it’s time to talk about the Oxymoronic Community Bank Leader. Here are a few more

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The Oxymoronic Community Bank Manager

The Oxymoronic Community Bank Manager

Oxymoron: A combination of contradictory words In our last post we discussed the Oxymoronic Community Bank Employee. Today we are taking a look at the oxymoronic community bank manager. Here are a few more examples of the oxymoron… Bitter Sweet,

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The Oxymoronic Community Bank Employee

The Oxymoronic Community Bank Employee

Oxymoron: A combination of contradictory words Jumbo Shrimp, Student Teacher, Blind Eye, and Alone Together. We define individual performance as the actions employees should take on a daily basis. If your actions don’t match up with your community bank’s expectations, then guess what? You

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Leading In Fear of the Status Quo

Leading In Fear of the Status Quo

Community bank leaders paralyzed by fear You’ve probably heard the phrase, “Analysis Paralysis”, which is basically the act of analyzing every single “what if” scenario before making a decision. The end result is corporate paralysis where nothing ever gets implemented. However, there is

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Cutting Edge Technology Shouldn’t Mean Cutting Customer Service

Cutting Edge Technology Shouldn’t Mean Cutting Customer Service

One customer’s point of view Many years ago when I opened my first solo checking account I headed straight to my small town Community Bank with a reputation for great customer service. That bank lived up to its phenomenal reputation.

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5 Signs You Might Be Replaced By A Robot

5 Signs You Might Be Replaced By A Robot

The rise of the machines in community banking Robotics have been commonplace in manufacturing for quite some time. Automation and technology have driven much change in banking over the past decades. Now we see that actual robots or “humanoids” have entered

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Attracting Millennials: Targeting Quality Customers vs. A Generation

Attracting Millennials:  Targeting Quality Customers vs. A Generation

Generation stereotypes and your community bank There have been so many articles and blogs written recently on how to win the millennial banking business or how to change your bank to fit the desires and needs of the millennials. Just google “millennials

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SCMG, Inc.
9 Laurelwood Dr
Covington, LA, 70435
(800) 560-1127

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