As a manager and a coach, these are words to live by… Read it, Understand it, Do it. As an employee you should take these words to heart and live by them if you want a rewarding career. Over the
Read more →True story… I was asked by a manager to add an employee to our score report tracking system. Reason… that employee is a new hire. Within 23 minutes I was asked by another manager in a different department at the
Read more →“Like attracts Like”… a favorite quote of ours by John Maxwell. Want people to smile? Smile at them. Do you seem to get all the crazy customers? Maybe you’re bringing out the crazy in them. Think about it… “Like attracts
Read more →It’s Wednesday morning and the question is… what are you doing today? If you’re reading this and don’t have a written action plan for the day then stop reading and start working on your plan. Try starting with just three
Read more →It’s amazing how many lazy workers there are in the current economic environment. It’s even more amazing that so many managers and companies put up with lazy people on staff. How do they get away with it? Bamboozling the Boss:
Read more →Check out the link below to an article “Top 6 Workplace Etiquette Blunders“. These seem obvious but many just don’t get it. This is a great read for any employee. Be honest with yourself and make the needed changes. Top
Read more →We ran across a great article yesterday titled “Are Your Friends at Work Holding You Back?”. Take a couple of minutes to read it. It’s all about your internal network. We talk quite a bit about networking and building advocates
Read more →I was told of a situation this week that recently occurred at a doctor’s office. What made the situation interesting is that I know all the people involved. Here’s what happened… A person needed to set up an appointment to
Read more →We often assume customers are price-sensitive when 85% of them are not. Sadly, we’ve trained many of those 85% to be price-sensitive by being too quick to negotiate rates, by offering less than remarkable service and by not building relationships.
Read more →I like the story Nolan tells of a bank teller that said she gets all the crazy customers at her window. You know the ones… the mean customer, the unforgiving customer, the over-demanding customer, etc. In typical Nolan fashion he
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