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Posts Tagged Nolan Knight

What do you see?

Every leadership book I’ve read, every seminar or workshop I’ve attended on leadership and every article on leadership that’s worth anything has had one thing in common… the assumption of a Vision. What’s interesting is they don’t all show you

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2 Minutes or Not 2 Minutes

We read an article this week about wasting 2 minutes (Waste 2 Minutes? Don’t Sweat It). What caught our attention was the first part of the article which tells a story of how one person’s actions can affect many people.

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Is it a mystery shopper or is it real???

When we phone shop banks it’s always amazing to hear the number of employees that think they have it figured out as to when they are shopped. We’ve been told countless times by employees that they think they were shopped

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Top 10 Reasons You Might Have The Leadership Blinders On…

Having your blinders on is an old saying that basically refers to not being able to recognize or accept what is around you. Many leaders today are living their careers with the blinders on and at the same time are

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Vision and Strategic Planning

We read an interesting article today that is an interview with Ari Weinzweig who co-founded Zingerman’s Delicatessen in 1982 with a $20,000 bank loan. Today, the company is an Ann Arbor, MI institution, and Weinzweig has branched out into a

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Show the Love!

I’ve heard comments from employees for years saying… “We love our customers”, “We give great service, it’s what makes us different”, “Our customers love us”… you get the idea. Over the past month I’ve asked over a thousand employees if

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Closed For Business

Friday, Oct. 7th is “Fair Day” in my home town of 12,000 people. Fair Day means the fair is coming to town for the weekend and on Friday the town pretty much shuts down. The city is closed for business!

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It’s still possible to walk and chew gum at the same time

It about drives us crazy when we hear people make the excuse of not doing something critical to their own success or the organization’s success because they were doing something else. It seems as though the simple art of multitasking

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More Money, More Money, More Money???

Take a minute to read the attached article titled “What’s Better Than a Big Fat Paycheck”. Many of the things in the article seem familiar to what we’ve discussed over the years… Things like your goals, your attitude, loving what

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What are you?

Are you a banker or do you just work in a bank? Are you a builder or do you just happen to work for a carpenter and drive nails? Pick your business or industry and apply the same question. Years

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