We hear stories every week of sales occurring after multiple contacts by the employee. Sales occurring 2 weeks to 2 years and longer after the initial contact. We also see countless contacts made with no follow up and those same
Read more →We came across this article titled the Top 10 Reasons for Roller Coaster Sales Performance and thought it hit home with managers and employees as to why you may not be hitting your sales goals or expected minimum performance standards
Read more →We read a blog post the other day by Seth Godin titled “Easy vs Do-able vs Impossible“. When it comes to setting goals and expectations we’re not seeing anyone try for the impossible which is a good thing, but sadly
Read more →Deposit acquisition… That’s what the banks want. They pay trainers with all the latest techniques and recycled sales ideas, they buy complex and fancy customer management systems and mostly they talk about what they are going to do to gain
Read more →Wait until the end of the day or when no one is in your branch to listen to this recent shop of Bank of America. We were trying to get a mortgage loan rate. After spending over 3 minutes in
Read more →We’re sure you never receive employee complaints and as an employee we’re sure you don’t complain. However, when complaints do arise, maybe we can all learn from the folks at despair.com. When addressing employee complaints they use the “It could
Read more →After being a Directv customer for roughly 8 years, I just switched from them to Dish Network for my TV viewing pleasure. When I signed up 8 years ago I was given the NFL Package at no cost for signing
Read more →One of the biggest requests for coaching or training we get is… “How do I motivate my employees”? You can view several of our past blogs for direction on this but we thought we’d pass this article along which gives
Read more →Like it or not, we live in an age where the entitlement mentality is rampant. Many people have a sense that they are “owed” something for just being. We won’t get political and discuss the entitlement culture in government but
Read more →Take 2 minutes to listen to one of our favorite authors, Jim Collins, explain what he means by “Good is the Enemy of Great” (audio link below). I think we just lost half our readers! They’re too busy to continue…
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